Privacy Policy

Effective Date: 1 April 2025
Welcome to Dela Ltd (“we”, “us”, or “our”). This Privacy Policy describes how we collect, use, and protect your information when you visit https://delamedia.co.uk (the “Website”).
We’re committed to protecting your privacy and complying with UK data protection laws, including the UK GDPR and the Data Protection Act 2018.

1. Who We Are

We are Dela Ltd, a UK-based company offering creative, video and marketing services. You can contact us any time at:
Email: hello@delamedia.co.uk
‍Website: https://delamedia.co.uk

2. What Information We Collect

We only collect basic information to help us operate and improve our website and services.
Information you provide directly:• When you fill out a form or contact us, we may collect your name, email address, and message.
Information we collect automatically:• We use Google Analytics and Hotjar to collect anonymised usage data like page visits, session duration, and how you interact with the site. This helps us improve our user experience.

3. How We Use Your Data

We use your information to:  Respond to messages you send through our forms, Understand how users interact with our websit,  Improve the design and functionality of our website, Send occasional marketing updates or newsletters (only if you’ve opted in)
We do not collect any project briefs, invoices, or other sensitive client data through our website.

4. Cookies and Tracking

We use cookies and similar technologies for analytics and heatmaps. These include: Google Analytics – to understand general traffic and behaviour on our site,  Hotjar – to see how visitors interact with the site visually, Webflow – to power our website and form submissions
We also include links to external platforms like YouTube, Instagram, and TikTok. While we do not directly track you via those links, those platforms may collect data according to their own privacy policies. You can manage your cookie preferences via the cookie banner shown on your first visit.

5. Legal Basis for Processing

Under the UK GDPR, our legal grounds for collecting and processing your data include: Consent – when you voluntarily submit a form or accept cookie,  Legitimate interests – to improve our site and respond to enquirie,  Legal obligation – if we’re required to comply with legal or regulatory duties

6. Data Retention

We only keep your data for as long as necessary. Typically: Form submissions are stored for up to 12 months, Analytics data is retained based on Google’s and Hotjar’s default settings
You can request deletion of your data at any time.

7. Your Rights

Under UK GDPR, you have the right to: Access the personal data we hold about you, Request correction or deletion of your data, Withdraw your consent, Object to how we process your data. To exercise any of these rights, just email us at hello@delamedia.co.uk

8. How We Protect Your Information

We use secure platforms (Webflow, Google, Hotjar) and follow best practices to protect your data from unauthorised access or misuse.

9. Changes to This Policy

We may update this policy from time to time to reflect legal or operational changes. Any updates will be posted on this page with a new “Effective Date”.

10. Contact Us